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NHS Friends and Family Test (FFT)



Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses April March February
1 Extremely likely 121 123 123
2 Likely 18 18 19
3 Neither likely or unlikely 5 3 2
4 Unlikely 1 2 3
5 Extremely unlikely 1 3 3
6 Don’t know 2 0 0
       
Summary Scores      
Positive 94% 95% 95%
Negative 1% 3% 4%
Neutral  5% 2% 1%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

  • We have added extra appointment sessions.