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Accessibility at Dr Kassha Practice

Last Updated: Wednesday, 12 August 2026

At Dr Kassha Practice, we are committed to making our services and information accessible to everyone.

We want all patients, carers and visitors to be able to access our website and healthcare services easily, regardless of disability, impairment or communication need.

Accessible Information

If you need information in a different format, please let us know. We can provide information in a range of accessible formats, including:

  • Easy Read
  • Large Print
  • Audio (where available)
  • British Sign Language (BSL) interpreter arrangements
  • Language interpretation services
  • Alternative communication support where appropriate

Communication and Reasonable Adjustments

We recognise that some patients may need additional support to access healthcare.

Reasonable adjustments may include:

  • Longer appointments
  • Ground floor consultation rooms
  • Quiet waiting areas
  • Support from a carer, family member or advocate
  • Home visits where clinically appropriate
  • Communication by text, email or letter where appropriate
  • Interpreter services

If you require any reasonable adjustments, please tell a member of our team. We will record your needs on your medical record (with your agreement where appropriate) so that we can provide the right support whenever you contact the practice.

Accessible Information Standard

Dr Kassha Practice complies with the NHS Accessible Information Standard (AIS). This means we will:

  • Ask if you have any information or communication needs.
  • Record those needs in your medical record.
  • Highlight those needs so staff are aware of them.
  • Share your needs with other healthcare providers where appropriate and lawful.
  • Provide information in a format that meets your needs.
  • Review your needs regularly.

Website Accessibility

We aim to ensure that our website is easy to use by:

  • Using clear, plain English.
  • Providing a logical and consistent layout.
  • Using headings to improve navigation.
  • Maintaining good colour contrast.
  • Supporting zoom functions within web browsers.
  • Making the website compatible with screen readers where possible.

If you experience any difficulties accessing information on this website, please contact us and we will do our best to provide the information in another format.

Contact Us

If you have any accessibility requirements or would like information in a different format, please contact the practice.

Dr Kassha Practice

Telephone: 0151 9313197

0151 5251179

Email: GP.N84007@nhs.net

Address: 133 Liverpool Road, Crosy, L23 5TE

41-43 Moss Lane, Bootle, L20 0EA

A member of our team will be happy to discuss your needs and ensure you receive information and care in a way that works for you.

Feedback

We welcome feedback on the accessibility of our website and services.

If you experience any difficulties accessing our website or healthcare services, or if you have suggestions for improvement, please contact the Practice Manager.

Your feedback helps us improve our services and ensure they remain accessible to everyone.